EnTrade, which is a trading name of Wessex Water Enterprises Limited, part of Wessex Water Limited, is committed to protecting and respecting your privacy.
We want you to understand why and how we will collect and use the information you give us or we get about you and other people so you know what we're doing with it.
As we're asking for this information, we need to make sure that it is looked after even when we need to give it to someone else to do things for us. The law calls this responsibility being a 'data controller'. We also have a Data Protection Officer whose job it is to make sure that we treat information as the law says we should and do as much as we can to look after the information you give us. If you want to get in touch with us please see the details at the end of this Notice.
We operate a website which allows you to register on-line and enter a bidding process for funding for implementing environmental measures. To do this, we'll have to ask you for enough of your personal information to register and participate in on-line auctions. The legal basis for us gathering and using this information is so we can conclude a contract to obtain funding based on your bids.
To register, we will need you to give us your name, address, email address and contact details. If you wish to bid for funding, we will use this information and ask you to provide details of the land to which the funding bids relate. We may also need to share your details with other parts of the Wessex Water Limited group of companies (if they are involved in helping us provide our services) and to people who we pay to provide parts of the service to you and any organisations we have chosen to assist us. We may have to release your information if the law says we have to provide it to an organisation when something in particular happens like a court order is served on us or we are involved in the legal process.
We explain this more in the rest of the policy which we hope you'll read carefully.
Just so you know, Wessex Water Enterprises Limited is registered as a data controller at the Information Commissioner's Office under registration ZA043152. Wessex Water Enterprises Limited is registered under company number 2279151, our registered office is at Wessex Water Operations Limited, Claverton Down Road, Claverton Down, Bath BA2 7WW
We may collect and use your personal data in the following ways:
We'll use your personal data in the following ways:
We will not share your personal data unless we need to as part of providing services to you or the law lets us do so. If we do have to share your information then we'll keep it to a minimum to let the person or organisation do what we've asked or as the law requires. We may need to share your information with other organisations as follows.
We sometimes use agents and service providers to process personal information on our behalf. For example, we may use other companies to send out letters and other documents and to maintain our IT systems. Where we use other organisations to process your personal information, we will ensure that they have adequate security measures in place to safeguard it.
We may share your information with our business partners to provide services to you and/or receive services from you.
We will release your personal information when we're required to do so for legal purposes or as part of legal proceedings.
We may give information we hold about you to a third-party as part of the process of selling one or more of our businesses, in which case we may provide your information to a prospective buyer.
We will disclose your personal data if we're under a duty share your personal data in order to comply with any legal duty, or in order to enforce our rights and other agreements; or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.
We may share information with advertisers and advertising networks or other carefully selected partners that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
We share information with analytics and search engine providers that assist us in the making our site better and easier to find on the internet.
We may transfer or share your information with other companies in the Wessex Water group for the purposes we've explained but if we're going to use it for something other than supplying products and/or services or for a reason you wouldn't normally expect then we will explain why by letting you know about the changes and, if we need your agreement, then we'll check you are happy with this before we share it.
We carry out customer satisfaction surveys through a specialist company who we ask to check what our customers think of the service we provide so we can act on the feedback to make our service better.
For Wessex Water please see the following
All the information you give us is stored on our secure servers. If we have given you a password (or you have chosen one) then you need to keep this password confidential. Please don't share your password with anyone.
To get the best value for money when we improve our computer systems and websites, we use part of Wessex Water Group's IT development services which are based outside of the European Economic Area. Some development projects may involve them working with your information. If this happens, we will take proper steps to keep your information safe through European Union approved contracts and by making sure your information stays protected within our own UK security arrangements using high standards of encryption in any transfer.
Unfortunately, sending information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data sent to our site by email; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent someone who doesn't have our authority to access it.
We will need to keep details about your use of our services for as long as you use our site and platform and then for 6 years after that as we may need to refer to it to sort out any differences or problems that arise after our relationship ends.
You have a series of rights to do with the information we hold about you. These are:
With respect to certain rights, we may ask for a copy of your passport or driving licence and for a copy of a document that shows your address before we can respond to a request.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy notices or policies and that we do not accept any responsibility or liability for these notices. Please check these notices before you submit any personal data to these websites.
We will update this privacy notice from time to time to keep you informed of any changes to the ways in which we use your personal data. Any changes we may make to our privacy notice in the future will be posted on our site and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy notice.
If you're not happy and have issues with the way we've dealt with your information or your rights then you can ask the Information Commissioner's Office to look into what we've done. They can be reached at ico.org.uk or by phone on 0303 123 1113.
Questions, comments and requests regarding this privacy notice are welcomed and should be emailed to either firstname.lastname@example.org or please write to:
The Data Protection Officer
Wessex Water Operations Centre
Claverton Down Road